Delete your account

You can delete your account and your data whenever you like. You do not need to ask your coach first.

In the app

1. Open the app and sign in.
2. Go to Settings and choose Delete my account.
3. You are offered a copy of your data first. Download it if you want to keep it.
4. Type DELETE to confirm.

By email

If you cannot use the app, email [PLACEHOLDER: support email] from the address you sign in with and ask us to delete your account. We will check the request comes from you, then delete it and confirm by email.

What is deleted

• Your training data, workout logs, progress photos, videos and messages are deleted or made anonymous straight away.
• Any subscription you pay your coach through the app is cancelled first.
• Your coach is told that your account has been deleted.

What is kept

• Your health check answers and the consents you gave are kept, locked, for a limited retention period, then deleted. Only your coach can read them in that time.
• Payment records your coach holds in their own Stripe account stay with your coach, as the law requires them to keep financial records.

The privacy notice sets out each retention period.